Pan Asia Way Travels & Tours

Terms and Conditions


License: 2171/2017-2018(YaKa);

UMTA: 2110(ACTM)

PATA ID: 8544

Booking Procedures

All reservations shall be made through Pan Asia Way Travels & Tours Co.,Ltd(www.panasiayaytravel.com), Yangon MYANMAR.

Payment

In order to guarantee your reservation; we would accept nonrefundable deposit which would be 30% of entire cost through our MFTB account of registered travel enterprise Pan Asia Way Travels & Tours Co., Ltd. The remaining balance must be settled before starting your travel date from your country.

Discount Policy

We provide one complimentary for every 16th member of the group package. There would be negotiable for the discount policy depending on tour volume.

Cancellation Policy

(1) Tour Cancellation, the clients or agent will lose their deposit when cancellation made before the tour starts.

45 days prior to arrival: Nil
44 to 21 days prior to arrival: 50% of full tour cost
20 to 15 days prior to arrival: 80% of full tour cost
14 to 7 days prior to arrival: 90% of full tour cost
Less than 10 days prior to arrival: 100% of full tour cost

(2) Hotel cancellation shall be subjected to the policy of the respective hotel.

(3) Domestic air tickets cancellation shall be made 10 working days prior to arrival and absent and/or cancellation less than of 10 working days will be charged 75% of total air fare. The cancellation no show shall be 100% of airfare.

Tariff Validity

Price is quoted on net basis and valid according to the date specified on the printed tariffs, quotation, invoice etc. Pan Asia Way Travels & Tours Co., Ltd. guarantees that the prices or rates quoted are correct at the time of issuance but are subject to change with or without prior notice.

Child Rate

The children under 11 years old of sharing room with parents will be charged the 75% of adult fare. Infant 2 years and younger (not occupying a bed or seat in cabin of aircraft) will be complimentary.

Insurance Requirement

It is highly recommended that travel insurance covering health, trip cancellation lost and damage luggage etc. should be bought before the client arrival in Myanmar.

Responsibility & Liability

Pan Asia Way Travels & Tours Co., Ltd. acts as the agent for the person in regarding to travel by any means of transportation and assume no liability for any loss, injury or damage sustained by the person including those occurring along the touring programs. Pan Asia Way Travels & Tours Co., Ltd. will assume no responsibilities for any loss or additional expenses due to accident, delay, sickness, weather, strike or other causes beyond our control.

Pan Asia Way Travels & Tours Co., Ltd. will do its best to arrange the tour as per tour program sold.

Pan Asia Way Travels & Tours Co., Ltd. reserves the right to adjust or reverse the original program in the interest of the clients. It may substitute transportation with any other means of transportation when necessary due to unexpected circumstances beyond our control.

Pan Asia Way Travels & Tours Co., Ltd. however, will conduct fullest possible endeavor to keep up with the original tour program and arrangements as agreed upon to the best of its capacity and always orient to the satisfaction of the clients.

Pan Asia Way Travels & Tours Co., Ltd. will make every responsible effort to assist in case of misadventure. Medical facility and care are not up to western standard and serious accidents can be happened. Pan Asia Way Travels & Tours Co., Ltd. therefore, urges all travelers and tour operators to ensure that appropriate medical coverage is in place, if medical care and/or evacuation are needed. In case of such circumstances, additional costs shall be paid by the clients. Participation in the tour implies the person’s agreement to the above-mentioned matter.

Accommodation Condition

Accommodation is provided as indicated. The respective hotel would express the condition, services, and facilities. The operator would provide the best available alternative hotel where the facilities do not exist. Tariff is twin-sharing basis. There will be single supplement liable if a separate single occupation is required. The related hotel takes full responsibilities for the inconveniences if there should be any dissatisfaction during the clients’ stay. Daily breakfast, service charges and taxes at the hotels are normally included if not otherwise indicated clearly.

Ground Transportation

Ground transportation will be provided as indicated. Pan Asia Way Travels & Tours Co., Ltd. usually utilize all vehicles equipped with air-conditioning and other facilities however due to poor road conditions and poor quality of gasoline, the function of the tour coach could be slightly changed in proper way. In some areas, where facilities do not exist it will be provided the best available alternative.

Guide Service

We have two types of guides. One is throughout guide who will follow and assist you along the whole trip from Yangon. The other is Station Guide. All types of guide would escort and conduct the tour for all transfers, sightseeing and some operational tasks.

Meals

Pan Asia Way Travels & Tours Co., Ltd. would provide either Lunch and/or dinner in hotels or in appropriate local restaurants, if full board or half board is indicated in the tour price. Usually, Breakfast is serving at the hotel in major cities. Meal box and/or hot meals will be provided along trekking and adventure tours.

Refund Policy

After the commencement of travel, the entire prepaid or cashed price including service charges will be non-refundable based on the non- utilizing of the customers.

Complaints & Claims

First and foremost, all disputes, claims and litigations regarding to the services should be solved by means of negotiation and mutual understanding. Finally, if all these efforts are failed to reach a reliable solution or successful resolution in the best term, shall be settled by means of arbitration method in accordance with the existing acts, laws, rules and regulations of the Union of Myanmar.